Introduction
Test Australia Pty Ltd (ABN 33 613 942 297) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our contamination testing services or visit our website.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact details (email, phone number, address)
- Property address and details for assessment purposes
- Payment and billing information
- Communication records and correspondence
Automatically Collected Information
When you visit our website, we may automatically collect certain information including:
- IP address and browser type
- Pages visited and time spent on our website
- Referring website addresses
- Device information
How We Use Your Information
We use the information we collect to:
- Provide contamination testing and assessment services
- Communicate with you about your assessment and results
- Process payments and send invoices
- Respond to inquiries and provide customer support
- Send relevant updates about our services (with your consent)
- Improve our website and services
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Independent laboratories for sample analysis (necessary for service delivery)
- Professional service providers (accountants, legal advisors) under confidentiality obligations
- Government authorities when required by law
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Assessment reports and laboratory results are stored securely and access is restricted to authorised personnel only.
Your Rights
Under Australian privacy law, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
Retention Period
We retain assessment reports and related documentation for a minimum of 7 years to comply with professional and legal requirements. Other personal information is retained only as long as necessary for the purposes outlined in this policy.
Cookies
Our website uses cookies to enhance your browsing experience and analyse website traffic. You can control cookie settings through your browser preferences.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date and will be effective as soon as it is posted.
Privacy questions
Does Test Australia sell my personal information?
No. We do not sell, trade or rent your personal information to third parties. We share it only where needed, such as with independent laboratories for sample analysis, with professional advisers under confidentiality obligations, or with government authorities when the law requires it.
Who can see my assessment results?
Assessment reports and laboratory results are stored securely, and access is restricted to authorised personnel. Our Terms of Service say results are not disclosed to third parties without your consent, except where required by law. Independent laboratories receive samples for analysis as part of the service.
How long does Test Australia keep my records?
We keep assessment reports and related documentation for at least 7 years to meet professional and legal requirements. Other personal information is kept only as long as needed for the purposes in this policy. You can ask us to correct or delete information, subject to legal retention requirements.
How can I access or correct the information you hold?
Contact us by phone on 1300 445 558, by email at privacy@testaustralia.com.au, or by post. Under Australian privacy law you can ask to access the personal information we hold about you and to correct anything that is inaccurate. You can also opt out of marketing communications.
What can I do if I have a privacy complaint?
Contact us first so we can try to resolve it. You can also lodge a complaint with the Office of the Australian Information Commissioner, which handles privacy complaints. The OAIC website explains how its complaints process works and what information to include.
Contact Us
The Australian Privacy Principles set the standards for handling personal information, and the OAIC explains your privacy rights.
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us or use our contact page. Our Terms of Service and Refund Policy also apply.
- Phone: 1300 445 558
- Email: privacy@testaustralia.com.au
- Post: Test Australia Pty Ltd, PO Box 155, Woodville SA 5009